Shipping Restrictions


LETTER MAIL IS OK! Please expect some bumps in the road as I work through understanding VAT. I currently DON'T have shopify set to collect VAT for UK purchases, and this will result in extra fees for you. If you are okay with this, please place your order and leave a note for me saying so. If you are an UK customer, I'd love your feedback on the order process upon pickup!

Please be aware that due to the current Pandemic, some packages may take some time to get to you. There are some countries that may not show any rates for shipping due to Covid. Please be aware that I cannot hold orders if this occurs and I will offer you a refund.

I do not offer refunds on lost packages through domestic letter mail. I also do not offer refunds on tracked packages. Please keep in mind that I have limited stock and I am not a large business. However, I will always work something out with you if your order does not arrive so please do reach out!

What is fox & koi?

We're focused on sharing our passion for design and good social change with all of you through our unique pin designs and efforts. The shop is maintained by Sara and Kat Holmes, and we'll be here, working away until it stops being the absolute joy that pinmaking is! Keep up with us on our instagram and patreon.

check us out on instagram